Volunteers’ Week: Tuesday – Lisa: SCOPE

Next up on our list of inspirational volunteering stories in honour of Volunteers’ Week is Lisa. Appropriately, Lisa was nominated by SCOPE as part of our Outstanding Volunteer initiative towards the end of last year. It’s easy to see why.

Volunteer: Lisa Dixon

Nominating Charity: SCOPE

Hotel Break: Gisborough Hall



The nomination:

Lisa’s volunteer role is community-based in Scope’s charity shop in the historic seaside town of Whitby, North Yorkshire. Our charity shop volunteers help raise millions of pounds to fund our work with disabled people and their families, as well as being the true ambassadors for our charity on the high street. Lisa’s been a valued member of the Whitby team for well over a decade, carrying out a wide variety of tasks ranging from interacting with members of the local community who come into the shop as customers, and carrying out tasks behind the scenes away from the shop floor. She dedicates at least 20 hours per week to volunteering in the shop, which is a huge commitment and incredibly valuable to Scope as it enables the charity to be more effective in its fundraising.

Lisa is the shop’s go to person, always on standby, and forever stepping in at the last minute to help in whatever way is needed. Always the first to offer assistance, Lisa is reliable to the core, happy to cover other people’s sick days and able to independently find a job that needs doing and just quietly getting on with it if no supervision or direction is available. She’s both a fountain of knowledge about the shop and our very own in house librarian. There isn’t a thing that she cannot tell you about the books that we have in our Whitby shop, and her passion really shines through.

Over the past 12 months, Lisa’s dedication to Scope has grown again. She’s gone above and beyond what was expected of her in her volunteer role, taking on new responsibilities to become a fantastic “buddy” to new volunteers starting in the shop. Lisa knows all of the shop’s ways of working, all the rules and regulations, and how the team likes to present themselves, the shop and Scope. She happily shares all of this knowledge with new volunteers, as well as her own wisdom as an experienced volunteer, in an incredibly kind and easily understood way. This is especially important when Lisa is supporting new disabled volunteers who require easily understood volunteer induction information, and helps to make volunteering with Scope more accessible to everyone so that our charity can embrace diversity and include more disabled people as volunteers.

Lisa’s commitment to volunteering at Scope’s charity shop in Whitby has remained unwavering. For a volunteer to have such a big impact on the charity shop being able to continue raising vital funds for disabled people and their families is something really special that we believe is outstanding.

All of this is what makes Lisa a hidden hero in our eyes. She is hugely special to us.


At R2R, we are lucky to be able to read amazing stories of people like Lisa every day, we are luckier still to be in a position to give something back. Lisa recently enjoyed a well-earned break at the beautiful Gisborough Hall as a ‘thank you’ for her tireless commitment and dedication to SCOPE. It’s fair to say she enjoyed it!

Lisa: “Thank You to you all for a wonderful stay at Gisborough Hall Hotel. I enjoyed a very peaceful break. The room was beautiful with high ceilings, a huge bed and crisp white linen, the food was amazing and the staff could not do enough for me. It was great to have a break from normal life and I felt well rested.”

Paula (SCOPE Whitby Shop Manager):“Lisa having this wonderful break not only lifted Lisa’s spirits but those of all of us who work with her. It was a joy to see Lisa get recognised for all her hard work and be given an opportunity for a break she just would not have had without Room to Reward”