The first step is to become a partner of R2R. Head this way for the intro video and to register your organisation and we’ll get you up and running. Once you’re registered, simply login with the details we give you and tell us about your Hidden Hero!

All nominations must be submitted by someone in a managerial or senior position within the registered charity or voluntary organisation. Please note, in particular we cannot accept self-nominations or nominations were the nominator and nominee are in a relationship or related.

Yes! Any organisations that rely on volunteers to do what they do and help people and places in need are welcome to join. So whether you’re a registered charity, a community group, a grassroots sports club or another form of voluntary organisation, get in touch and tell us about your Hidden Heroes!

We ask that your nominees have been volunteering for at least one year, and not as part of a student placement, corporate partnership or other similar arrangements. Other than that, just make sure there’s plenty of information in the statement! (1000 characters or approx. 250 words minimum).

Room to Reward is for service delivery and operational volunteers. We don’t accept nominations for Trustees or those in Governing positions of charities.

We do accept nominations for children and young adults, but all u18 nominees would need to be accompanied by parents/responsible adult on their break.

Room to Reward is reliant on the generosity of our fantastic hotel partners. As we use donated unsold rooms, it may be that some hotels are unable to offer breaks during periods when they know they will be extremely busy. All restrictions are shown at the time of booking and all requests are subject to availability.

In the unlikely situation where your chosen hotel partner is unable to provide a short break on the requested dates, let us know and we can try other hotels in the area, different dates or whatever is needed to get the booking across the line. The Hidden Heroes will not go unrewarded!

In the extremely unlikely event that a nomination is not approved, the nominator will be notified with an email outlining the reasons why. Sometimes, we may ask for more details behind the reasons for the nomination.

The usual turnaround time from nominations being submitted to being processed is a maximum of 2 weeks. Nominators will be sent an approval email from team@roomtoreward.org with a certificate, booking guide and link for you to pass on to your volunteer.

All breaks are offered on a 1-2 night, bed and breakfast basis for 2 people.

Should the nominee wish to include their children on the break, they should advise the hotel within the booking process, and the hotel will try to accommodate the request with a family room.

We have some fantastic holiday park and glamping partners which are perfect for hosting larger groups. While it may also be possible in the hotels, dates are likely to be more restricted due to the room types required. Please note our partners are only asked to donate 1 room per break and extra rooms will be payable.

Nomination allowances are given based on the number of volunteers you have at the organisation. We try and be as generous and flexible as possible with the allowances but if you would like 1-2 more please let us know.

We know that circumstances can change and, in some cases, the cancellation of breaks may be inevitable. All we ask is that we are notified as soon as possible and at least 48 hours before the date so that we can inform the hotel. Of course, the Hidden Hero is then able to re-book their break.

We ask that the booking link is used to submit a booking request within one year. If this needs to be extended, please let us know within that year.

Unfortunately not. Our mission is to say ‘thank you’ to as many Hidden Heroes as possible so once a nominee has enjoyed their break we are on the look out for the next one!

We understand that it can be difficult to reward some volunteers when you’d like to nominate everyone.

That’s why we offer an ongoing partnership, enabling you to make nominations every year.

Our partners have also reported how volunteers delight in each others success and seeing their peers recognised. The appreciation for having a volunteer recognition scheme in place extends far beyond those who directly benefit.

All Hidden Hero nominations are submitted through our secure system. Once approved, they are stored in our secure database for our records. At the time of nomination, we does not ask for any contact details of the nominee.

For more information, visit our Nomination and Data Handling page or email our Data Protection Officer, Joe Langtree, on joe@roomtoreward.org