We’re here to help!
Take a look below at our FAQs. If you still can’t find the answer you’re looking for, get in touch!
The first step is to become a charity partner of R2R. Contact email@example.com and we’ll get you up and running. Once you’re registered, simply login with the details we give you and tell us about your Hidden Hero!
All nominations must be submitted by a trustee or someone in a managerial or senior position within the registered charity.
No. We fully appreciate that Hidden Heroes give what time they can, therefore there is no minimum requirement in terms of hours or years of voluntary service. R2R is all about celebrating and saying ‘thank you’ to those who makes a difference.
Room to Reward is reliant on the generosity of our fantastic hotel partners. As we use donated unsold rooms, it may be that some hotels are unable to offer breaks during periods when they know they will be extremely busy. All restrictions are shown at the time of booking.
In the unlikely situation where your chosen hotel partner is unable to provide a short break on the requested dates, the hotel will recommend other dates. If a solution still can’t be found, please contact Room to Reward and we will arrange for another hotel partner to try and meet your requirements. The Hidden Heroes will not go unrewarded!
In the extremely unlikely event that a nomination is not approved, the nominator will be notified with an email outlining the reasons why. Sometimes, we may ask for more details behind the reasons for the nomination.
We will contact the nominator by email to confirm that their nomination is approved. They will then be sent a certificate to present to the Hidden Hero along with a link for them to book their stay. Don’t forget to share your photos with us!
All breaks are offered on a 1-2 night, bed and breakfast basis.
Should the nominee wish to include their children on the break, they should advise the hotel within the booking process, and the hotel will try to accommodate the request with a family room.
If the nominee would like to include additional family members, their names should also be detailed on the booking process and, budget allowing, they will be included. However, please note that in some circumstances, it may be necessary to ask for a contribution towards their stay.
As mentioned in the question above, our guidelines are flexible so please get in touch if you have another compelling story to tell us!
We know that circumstances can change and, in some cases, the cancellation of breaks may be inevitable. All we ask is that we are notified as soon as possible and at least 48 hours before the date so that we can inform the hotel. Of course, the Hidden Hero is then able to re-book their break.
We request that all breaks are booked and taken within 12 months of a nomination application being approved.
Unfortunately not. Our mission is to say ‘thank you’ to as many Hidden Heroes as possible so once a nominee has enjoyed their break we are on the look out for the next one!
All Hidden Hero nominations are submitted through our secure system. Once approved, they are stored in our secure database for our records. At the time of nomination, we does not ask for any contact details of the nominee.
Once the nomination has been approved, a copy is returned to the nominator along with the presentation certificate. These copies are then transferred onto a password protected usb drive which is stored at the R2R office at all times.
NEED MORE INFORMATION?
Get in touch with our team!
If you still have questions, please contact the Room to Reward team on the details below.
To find out more about about Room to Reward and how we work with our Hotel Partners, contact Adam Terpening – Charity Director
For more information on Room to Reward, press, media and general enquiries contact Joe Langtree – Marketing Manager
For more information on how we work with our charity partners and start nominating, contact Katy Hamer – Outreach and Development Officer